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Security

SECURE SHOPPING - shop online 24/7 or over the phone through our ORDERLINE

At Christian Yang we ensure that we make your shopping experience simple and easy. You can order online through our secure website using your credit/debit card or by telephone, our ORDERLINE  is open Monday to Friday to help and assist with any questions you may have about our jewellery. Should the customer service team be on other calls, please leave a message and we will return your call as soon as possible.

PayPal and Worldpay - Secure online Encrypted Credit Card Processing We accept most major credit and debit cards (AMERICAN EXPRESS, Visa and Mastercard) We have chosen PayPal and WORLDPAY as our online credit and debit card processor.  PayPal and WORLDPAY process millions of secure payments around the world every day securely and quickly.

It is important for Christian Yang customers to know that both PayPal and WORLDPAY only provides our customers with the ability to process online payments. They do not own or hold information about the goods/services you have ordered or their delivery status, and they cannot directly provide refunds on our behalf or cancel your order for you.

How to Order and How to Pay

Select the options for the piece of jewellery you wish to buy and click on 'Buy Now'. Where there is a box to enter your chosen colour(s) please enter the colour(s) as stated. The 'shopping cart' will store your chosen purchase information should you wish to continue shopping for other items from the Christian Yang collection. Once you have finished shopping choose your payment option.

A.   Either click on the 'Buy Now' button in your shopping cart and complete the transaction by using your credit/debit card to complete your order online, simple and safe.

B.    OR we can take credit card payments over the telephone. Please call us with your details, and  place your order on 0845-0510129 (we do not store your credit card details).

C.   OR contact our team and arrange for the chosen items to be reserved for you for a  period of 7 days, during which time you will need to send us a cheque (we shall process your order upon clearance of the cheque)

D.   OR send us a BACS transfer (for the UK). Please contact us to ascertain our bank details.

E.    OR send us a bank transfer for our overseas clients. Please contact us to ascertain our bank details.

Should you prefer to order by telephone, please call us on 0845-0510129 or from overseas +44 (0) 0845-0510129 Monday to Friday 9.30am  to 5.30pm.

SAFEBUY

Christian Yang is affiliated to one of the top UK online Consumer Assurance schemes.  SafeBuy vets all sites during accreditation and continuously carries out 'mystery shopper' exercises and standards checking to ensure that retailers are adhering to the Code. In the event of a consumer purchasing problem, SafeBuy has a mediation service, at no cost to the consumer or retailer, which can be referenced via the contact tab. The consumer has a further right of redress through the SafeBuy arbitration scheme run by the Chartered Institute of Arbitrators at www.idrs.ltd.uk/safebuy.

Data Security

From time to time, we communicate with our customers using the data you have provided to us. We do not sell or share your data with any third party. If you do not wish to receive information from us, please tick the relevant boxes where and when prompted on the website and/or contact us directly and we shall remove your contact data from such future contact lists.

Your Email Address

At Christian Yang we understand that your email address is unique to you, it is never sold or shared with any 3rd party organisations. It is stored securely and used for the purpose of your online purchase. Should you not wish to receive information from us regarding advance notice of sales, new products or new catalogue releases via email, please ensure that you click the unsubscribe link on our website.

General Data Practices

Please read this before entering our website.

By visiting www.christianyang.co.uk you are accepting and consenting to the practices described in this document. We will manage and treat all your Personal Information as confidential, although we reserve the right to disclose this information according to Data Protection Act 1998 (for which we fully comply) and the Privacy and Electronic Communications Regulations 2003.

When you shop on our site, we will ask you to input and will collect personal information about you. We may also collect information about where you are on the internet (eg the URL you came from, IP address, browser type). You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service and/or avoid fraudulent transactions.

ONLY Christian Yang staff use your information for the following purposes:

  • To communicate with to process and/or despatch your order (s)
  • For survey purposes to improve our website and our ongoing services to you
  • To administer this website
  • If you consent, to notify you of new products and/or special offers that may be of interest to you
  • You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.

Social Plug-ins

Christian Yang uses social plug-ins of social networks such as Facebook, Twitter, Google+, Pinterest and Instagram .

When you visit our website these plug-ins are deactivated by default, i.e. without your intervention they will not send any data to third parties. Before you are able to use these plug-ins, you must activate them by clicking on the relevant icon. They then remain active until you deactivate them again or you delete your Cookies. After their activation, a direct link to the server of the respective social network is established. The contents of the plug-in are then transmitted from the social network directly to your browser and incorporated into website.