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FAQ

ORDERING - Can I place an order over the phone?

Yes, you can contact us and place your order over the telephone by calling customer service anytime from Monday – Friday from 9.30 am to 5.30 pm

UK time zone, call +44 (0) 845 0510129.

URGENT ORDERS - What about a rush order ?

We understand that sometimes you need to have the order delivered the following day or sometimes the same day (depending on where you are located we can assist). Please contact customer services to discuss you requirements, we are happy to assist you.

GLOBAL DELIVERY - Which countries does Christian Yang deliver to ?

We do our best to deliver our products to all countries unless there are specific import restrictions. Please check the type of delivery service you require when ordering your product.

PAYMENT  - Which forms of payment are available?

In order to make your purchase as convenient and secure as possible, we offer a range of payment options:

*  Pay by Credit card or Debit Card (MasterCard, VISA, Amex, MAESTRO, JCB)

*  PayPal – use your existing PayPal account

*  BACS – a bank transfer facility is available, please enquire

GIFT WRAPPING - Does your Jewellery come gift wrapped ?

 We make sure that every piece of jewellery is presented correctly.

You can rely on us to gift-wrap your purchase every time.

Should you ask us to send a gift on your behalf, please ensure you include a gift card and your personal message, please contact us for assistance.

We take great care to ensure your jewellery arrives undamaged during shipping. Our packaging incorporates the use of extra tough materials and boxes. All packaging is designed to be shipped safely anywhere in the world.

NEWSLETTER - How can I receive the Christian Yang newsletter ?

The process is very straight forward, please visit the ‘Home Page’, at the the bottom of the page there is a field in which to enter your e-mail address,

enter your details and then click "send".  You will then receive the newsletter and the regular monthly promotional updates.

COMPLAINTS  / QUERIES – who and how do I contact you if I have a complaint ?

 In the unlikely event that you have a complaint or wish to raise a query, simply email us directly at: admin@yanglondon.com or telephone +44(0)845 0510129. 

PRESS ENQUIRIES – who do we contact ?

Please contact us via email at: info@yanglondon.com.

BLOGGERS & TRADE – who do I contact ?

Please contact us via email at: info@yanglondon.com. Ensure you insert the number of followers and the subject matter to your email, your email will not be answered unless this information is completed.

RETAILING & WHOLESALE ENQUIRIES – who do I contact ?

Please contact us at: sales@yanglondon.com or telephone +44 (0)845 0510129.